Relevance verified: 19/04/2026
1. Introduction
These Terms and Conditions govern the relationship between you and Split Aces Casino, operated by Alpha Interactive Solutions N.V. (hereinafter referred to as “the Company”, “we”, “us” or “our”). The website is accessible at https://split-aces-casino-uk.com/ and all services provided through it are subject to these terms in their entirety.
By accessing, registering on, or using the Split Aces Casino platform, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, together with our Privacy Policy and Bonus Terms. If you do not agree with any part of these terms, you must cease using the website immediately.
The Company reserves the right to amend, update, or supplement these Terms and Conditions at any time. You are responsible for reviewing the current version before each session. Continued use of the platform following any changes constitutes acceptance of the revised terms.
2. Licensing and Regulation
Split Aces Casino is operated by Alpha Interactive Solutions N.V. under a Curaçao eGaming licence (Master Licence No. 1668/JAZ). All games offered on the platform undergo independent testing for fairness, and random number generator (RNG) certification is maintained across certified titles.
The platform uses 256-bit SSL encryption across all connections to protect player data and financial information. Anti-Money Laundering (AML) controls and Know Your Customer (KYC) procedures are enforced in accordance with applicable regulations.
3. Eligibility and Age Verification
3.1 Minimum Age
Access to Split Aces Casino is strictly restricted to individuals aged 18 years or over. Gambling by persons under the age of 18 is prohibited. The Company actively takes steps to prevent underage gambling and will request age verification documents from any player where there is reasonable doubt about their age.
3.2 Jurisdiction
It is your sole responsibility to ensure that online gambling is lawful in your country or territory of residence. By registering an account, you confirm that you are acting within the laws applicable to you. The Company reserves the right to restrict or close accounts if a player is found to be accessing the service from a restricted jurisdiction.
3.3 Single Account Policy
Each player is permitted to hold only one account with Split Aces Casino. Operating multiple accounts, whether in your own name or through a third party, constitutes a breach of these Terms and Conditions and may result in immediate account suspension and forfeiture of funds.
4. Account Registration
4.1 Registration Requirements
To create an account at Split Aces Casino, you must provide accurate and truthful personal information, including your full legal name, date of birth, residential address, email address and contact number. Providing false or misleading information is a breach of these terms and may result in account closure and forfeiture of any funds held.
4.2 Account Security
You are fully responsible for maintaining the confidentiality of your login credentials. The use of two-factor authentication (2FA) is recommended. You must not share your username or password with any other person. The Company will not be held liable for any losses arising from unauthorised access to your account where you have failed to maintain the security of your credentials.
If you suspect your account has been accessed without your authorisation, you must contact support immediately at [email protected].
4.3 Account Verification (KYC)
In accordance with anti-money laundering obligations, the Company is required to verify the identity of all players prior to processing a withdrawal. Verification documents typically include:
- A valid government-issued photo ID (passport or UK driving licence, front and back where applicable)
- Proof of residential address (utility bill, council tax letter, or bank statement dated within the last three months)
- Proof of payment method (masked card image or e-wallet screenshot showing your name)
Documents must be clear, in colour, and legible. Submitting all required documents in a single batch reduces processing delays. Verification is typically completed within 24 to 72 hours of submission. The Company reserves the right to request additional documentation at any stage.
5. Deposits
5.1 Accepted Payment Methods
Split Aces Casino supports a variety of payment methods for UK players, including Visa and Mastercard debit cards, e-wallets (Skrill and Neteller), bank transfer, Paysafecard, and selected cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Litecoin (LTC). All GBP transactions are processed at the rates applicable at the time of deposit.
5.2 Minimum Deposit
The minimum deposit amount is £10 for most payment methods. Bank transfers carry a minimum deposit of £50. No fees are charged by the Company on deposits, though your payment provider may apply standard charges.
5.3 Deposit Processing
Card deposits are typically processed instantly. E-wallet deposits are also processed immediately upon confirmation. The Company does not accept deposits from third parties. Funds deposited must belong to the registered account holder.
6. Withdrawals
6.1 Withdrawal Requirements
Withdrawals are available exclusively to verified account holders. Identity verification must be completed before the first withdrawal request is approved. The Company processes withdrawal requests in GBP.
6.2 Minimum and Maximum Withdrawal Limits
The minimum withdrawal amount is £100. Standard accounts are subject to the following limits:
- Daily withdrawal limit: £2,500
- Weekly withdrawal limit: £10,000
- Monthly withdrawal limit: £5,000
Players requiring higher limits should contact the support team at [email protected].
6.3 Withdrawal Processing Times
Processing times vary by payment method:
- E-wallets (Skrill, Neteller): same-day processing for fully verified accounts
- Credit and debit cards: 3 to 5 business days
- Bank transfer: 5 to 7 business days, recommended for amounts exceeding £1,000
- Cryptocurrency: typically within 24 hours
Processing begins after approval. Real-time withdrawal status is visible within your transaction history.
6.4 Withdrawal Restrictions
Bonus funds are not withdrawable unless wagering requirements have been fully satisfied. The Company reserves the right to carry out additional verification checks prior to approving any withdrawal, particularly where AML flags are present or where a player’s activity is inconsistent with their stated profile.
7. Bonuses and Promotions
7.1 General Bonus Conditions
All bonuses and promotions offered at Split Aces Casino are subject to the specific terms published at the time of the offer. Players are responsible for reading these conditions before opting in. By claiming any bonus, you acknowledge acceptance of the applicable promotional terms.
7.2 Welcome Bonus
New players may be eligible for a welcome bonus of 100% up to £1,500 plus 150 free spins upon making a qualifying first deposit in GBP. Full details, including minimum qualifying deposit, wagering requirements, eligible games, and expiry windows, are set out in the bonus terms available in the cashier at the point of claiming.
7.3 Wagering Requirements
Wagering requirements are applied to bonus funds and, in certain cases, to the sum of the deposit and bonus combined. Bonus funds and any winnings derived from them cannot be withdrawn until the stated wagering requirements have been fully met. Failure to satisfy wagering requirements within the applicable time window will result in the forfeit of bonus funds and associated winnings.
7.4 Maximum Bet During Active Bonus
While a bonus is active, the maximum permitted bet per spin or round is £5. Placing bets exceeding this limit during an active bonus may result in the bonus being voided and any associated winnings being removed.
7.5 Game Contributions
Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while table games, live casino titles, and certain high-RTP games may contribute at a lower rate or be excluded entirely. Players should check game-specific contribution rates in the cashier before selecting a game during a bonus period.
7.6 Bonus Abuse
The Company takes a firm position against the abuse of bonus offers. Actions including but not limited to the use of multiple accounts to claim the same offer, exploitation of promotional mechanics, or collusion between players constitute bonus abuse. Where such activity is identified, the Company reserves the right to void bonuses, withhold winnings, and close accounts.
8. Gameplay and Fair Use
8.1 Game Availability
Split Aces Casino offers a library of over 2,500 titles from leading providers including NetEnt, Pragmatic Play, Play’n GO, and Evolution. The game selection includes slots, live dealer tables, classic table games, crash games, and game show formats. All titles are subject to availability and may be removed or replaced without prior notice.
8.2 Disconnections and Technical Faults
In the event of a disconnection or technical error during gameplay, round results are determined by the game server log, which is treated as the definitive record of the session. The Company will not be held liable for losses arising from connectivity issues on your end. If a technical fault occurs on the platform’s side, the Company will investigate and resolve the matter in a fair and reasonable manner.
8.3 Prohibited Activities
The following activities are strictly prohibited:
- Using any software, script, bot, or automated tool to interact with the platform
- Exploiting software errors, loopholes, or glitches
- Colluding with other players in any game
- Using the platform for any unlawful purpose, including money laundering or fraud
- Impersonating another person or misrepresenting your identity
The Company monitors accounts for suspicious activity at all times. Where prohibited activity is identified, the account will be reviewed and may be suspended or permanently closed. Funds may be forfeited where such activity is confirmed.
9. Responsible Gambling
Split Aces Casino is committed to promoting responsible gambling. A range of tools is available within your account to help you manage your activity:
- Deposit limits: Set daily, weekly, or monthly caps on the amount you deposit
- Loss limits: Restrict the amount you can lose within a set period
- Session time reminders: Receive notifications after a set period of play
- Cool-off period: Temporarily restrict access to your account for a defined period
- Self-exclusion: Close your account for an extended period where you feel gambling is becoming a problem
These tools are accessible directly from your account profile. Deposit limits take effect immediately. Increases to limits are subject to a 24-hour cooling-off period. Requests to reduce limits or self-exclude are actioned without delay.
If you are concerned about your gambling behaviour, we strongly encourage you to make use of these tools and seek support from organisations such as GamCare, GamAnon, and BeGambleAware. The Company does not facilitate access to gambling services for individuals who have self-excluded.
All staff involved in player interactions are trained to identify signs of problem gambling and to respond appropriately.
10. Account Suspension and Termination
10.1 Termination by the Company
The Company reserves the right to suspend or permanently close any account, and to void associated funds, in the following circumstances:
- Breach of these Terms and Conditions
- Provision of false or inaccurate registration information
- Suspected fraud, money laundering, or other criminal activity
- Failure to pass KYC or AML checks
- Use of the platform in a jurisdiction where online gambling is prohibited
- Behaviour that is abusive, threatening, or harassing toward members of staff
Where an account is closed due to a failed security review or confirmed breach of terms, any balance held may be forfeited. In all other cases of termination, the Company will return the balance of cleared, non-bonus funds to the account holder using the original payment method where possible.
10.2 Termination by the Player
You may close your account at any time by contacting the support team at [email protected]. Prior to closure, all pending withdrawal requests must be completed and any outstanding wagering requirements resolved. Account closure does not entitle the player to receive bonus funds that have not yet been unlocked through completed wagering.
11. Privacy and Data Protection
The Company collects and processes your personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions. Your data is used for account administration, verification, customer support, fraud prevention, and where relevant, marketing communications you have consented to receive.
Data is stored securely and is not sold to third parties. You have the right to access, correct, or request deletion of your personal data by contacting [email protected]. Please allow up to 30 days for data requests to be processed.
12. Intellectual Property
All content on the Split Aces Casino website, including but not limited to graphics, logos, software, game content, promotional materials, and text, is the property of the Company or its licensed providers. You are granted a limited, non-transferable, revocable licence to access and use the platform for personal, non-commercial purposes only.
You must not copy, reproduce, distribute, or create derivative works based on any content from the website without prior written consent from the Company.
13. Limitation of Liability
To the fullest extent permitted by applicable law, the Company shall not be liable for:
- Loss of funds arising from your failure to secure your account credentials
- Losses resulting from technical faults, interruptions, or delays beyond the Company’s reasonable control
- Indirect, consequential, or incidental losses of any kind
- Any reliance placed on information provided on the website
The Company’s liability in any circumstance shall not exceed the amount of funds held in your account at the time of the incident giving rise to the claim.
Nothing in these terms excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
14. Disputes and Complaints
If you have a complaint about any aspect of the service, you should contact our support team in the first instance by emailing [email protected]. Our team will acknowledge your complaint promptly and aim to resolve it within five business days. Where a complaint requires further investigation, we will keep you informed of progress throughout.
If you remain dissatisfied following the outcome of our internal review, you may escalate the matter to the relevant dispute resolution body in your jurisdiction.
15. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Curaçao. By using the platform, you submit to the non-exclusive jurisdiction of the courts of Curaçao in respect of any dispute arising under or in connection with these terms.
16. Contact Us
For any questions, concerns, or support requests, please contact the Split Aces Casino team:
Email: [email protected]
Website: https://split-aces-casino-uk.com/
Our support team is available around the clock to assist with account queries, payment questions, verification, and responsible gambling concerns.
Gambling should be enjoyable. Please play responsibly and within your means. If you need help, reach out to our team or visit a responsible gambling support organisation.