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Split Aces Casino – Privacy Policy for UK Players
Split Aces Casino is operated by Alpha Interactive Solutions N.V. (“we”, “us”, “our”). We take your privacy seriously and are committed to handling your personal data responsibly, transparently, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what personal data we collect from players who access Split Aces Casino through https://split-aces-casino-uk.com, why we collect it, how we use it, who we share it with, and what rights you have in relation to your information. Please read this document carefully before using our platform.
If you have any questions about this policy or how we handle your personal data, you can contact us at any time by emailing [email protected].
1. Who We Are and Who This Policy Applies To
Alpha Interactive Solutions N.V. acts as the data controller for personal data collected from players using Split Aces Casino. This means we determine the purposes and means by which your personal data is processed.
This Privacy Policy applies to all individuals who:
- register or attempt to register an account at https://split-aces-casino-uk.com
- browse the website without registering
- contact us through any support channel
- interact with our marketing communications
If you are under 18 years of age, you must not use this website or provide us with any personal data. We take age verification obligations seriously and will take steps to verify that all registered users are of legal gambling age.
2. What Personal Data We Collect
We collect personal data in several different ways depending on how you interact with our platform.
Information you provide directly:
When you register an account, we collect your full legal name, date of birth, home address, email address, phone number, username, and password. During identity verification (Know Your Customer, or KYC), we may also request copies of official identification documents such as your passport or UK driving licence, proof of address such as a utility bill or bank statement dated within the last three months, and payment method verification where relevant.
When you contact our support team, we collect the content of your messages, your contact details, and any supporting documents you share.
Information collected automatically:
When you browse our website, we automatically collect technical data such as your IP address, browser type and version, device type, operating system, referral source, pages viewed, session duration, and click behaviour. This data is collected through cookies and similar tracking technologies.
Financial and transaction data:
When you make deposits or withdrawals, we collect data about the payment methods used, transaction amounts, and timestamps. We do not store full card numbers; card payments are processed via secure third-party payment processors who operate under their own security standards.
Responsible gambling data:
If you set deposit limits, time-out periods, or request self-exclusion, we retain records of these instructions in order to enforce them properly and maintain compliance with our responsible gambling obligations.
3. Legal Bases for Processing Your Data
Under UK GDPR, we must have a lawful basis for each type of processing activity. We rely on the following legal bases:
Contractual necessity: Most data processing related to account creation, identity verification, deposits, withdrawals, and gameplay is necessary for us to fulfil our obligations to you under our Terms and Conditions. Without this processing, we cannot operate your account or provide services.
Legal obligation: We are required by applicable law and the conditions of our operating licence to conduct Anti-Money Laundering (AML) checks, Know Your Customer (KYC) verification, age verification, fraud prevention screening, and to maintain records of transactions and communications. This processing is not optional.
Legitimate interests: Where we send service-related communications, monitor platform security, analyse gameplay patterns to detect fraud or bonus abuse, and improve the functionality of our website, we do so on the basis of our legitimate interests as a business. We have balanced these interests against your rights and consider this processing to be proportionate.
Consent: Where we send you marketing communications by email or SMS, we will only do so if you have given us clear consent to receive them. You can withdraw your consent at any time by contacting [email protected] or by clicking the unsubscribe link in any marketing message.
4. How We Use Your Personal Data
We use the personal data we collect for the following purposes:
Account management and service delivery: To create and maintain your player account, verify your identity, process deposits and withdrawals, and provide access to the game lobby and all platform features.
Regulatory compliance: To fulfil our obligations under applicable laws and licensing requirements, including AML screening, transaction monitoring, and age verification. We are required to keep certain records for a minimum period as prescribed by law.
Fraud prevention and security: To detect and prevent fraud, collusion, bonus abuse, money laundering, and other prohibited activity. Our systems carry out automated checks and, where necessary, our team will review accounts manually.
Responsible gambling: To monitor for signs of harmful gambling behaviour, enforce limits and self-exclusion instructions you have set, and provide access to responsible gambling tools. This processing is in your interest and is a condition of our operating licence.
Customer support: To respond to your queries, handle complaints, and provide assistance with your account.
Marketing communications: Where you have given your consent, to send you information about promotions, bonuses, tournaments, and news from Split Aces Casino. You can opt out at any time.
Platform improvement: To analyse how players use the website and to improve the layout, functionality, and game offering. This analysis is carried out on aggregated and anonymised data wherever possible.
5. Cookies and Tracking Technologies
Split Aces Casino uses cookies and similar technologies on https://split-aces-casino-uk.com. A cookie is a small text file placed on your device when you visit a website. Cookies allow us to recognise your device, remember your preferences, and understand how you use our site.
We use the following categories of cookies:
Strictly necessary cookies are required for the website to function. They enable you to log in, navigate between pages, and use the cashier. You cannot opt out of these.
Analytics cookies help us understand how visitors interact with the site. We use this information in aggregate form to improve user experience and identify technical issues.
Functional cookies remember your preferences such as language settings and whether you have accepted this cookie notice.
Marketing cookies track your activity across websites to enable us to show you relevant advertising. These are only placed with your consent.
You can manage your cookie preferences through the consent banner shown when you first visit the site, or by adjusting your browser settings. Please note that blocking all cookies may affect the functionality of the platform.
6. Sharing Your Personal Data
We do not sell your personal data to third parties. We share personal data only in the circumstances described below.
Service providers and data processors: We work with carefully selected third parties who perform services on our behalf, including payment processors, KYC and identity verification providers, fraud detection services, customer support platforms, and IT infrastructure providers. These parties are contractually bound to process your data only on our instructions and to maintain appropriate security.
Regulatory and law enforcement authorities: Where required by law, court order, or regulatory obligation, we will share data with relevant authorities. This includes sharing information with financial intelligence units or law enforcement agencies in connection with AML obligations.
Gaming regulators and licensing bodies: We may be required to provide player data to our licensing authority as part of compliance reporting or an investigation.
Business transfers: In the event that Split Aces Casino or any part of its business is sold, merged, or restructured, your personal data may be transferred to the acquiring entity as part of that transaction. You would be notified of any such transfer.
We do not share your data with third-party advertisers for their own marketing purposes without your explicit consent.
7. International Data Transfers
Alpha Interactive Solutions N.V. is incorporated outside the United Kingdom, and some of our service providers operate in countries outside the UK and the European Economic Area. When we transfer personal data internationally, we ensure that appropriate safeguards are in place as required by UK GDPR. These safeguards may include standard contractual clauses approved by the UK Information Commissioner’s Office (ICO) or reliance on adequacy decisions. If you would like more information about the safeguards we use for international transfers, please contact us at [email protected].
8. Data Retention
We retain your personal data for as long as your account remains active and for a defined period afterwards in order to meet our legal and regulatory obligations. Specific retention periods include:
- Account data and transaction history: Retained for a minimum of five years following account closure, in line with AML regulations.
- KYC and identity documents: Retained for a minimum of five years from the date of verification, as required by applicable law.
- Support communications: Retained for up to three years following the resolution of a query or complaint.
- Marketing consent records: Retained for the duration of your marketing subscription and for a period thereafter to demonstrate compliance.
- Website analytics data: Retained in anonymised form for up to two years.
When personal data is no longer required, we delete it securely or anonymise it so that it can no longer be linked to you.
9. Your Rights Under UK GDPR
As a data subject under UK GDPR, you have a number of rights in relation to your personal data. These are:
The right to access: You can request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR). We will respond within one calendar month of receiving a valid request.
The right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
The right to erasure: In certain circumstances, you have the right to ask us to delete your personal data. Please note that we may not be able to fully comply with this request where we are required by law to retain certain data.
The right to restriction: You can ask us to suspend the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is resolved.
The right to data portability: Where processing is based on your consent or a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
The right to object: You have the right to object to processing based on legitimate interests, including profiling. You also have an absolute right to object to the use of your data for direct marketing.
Rights relating to automated decision-making: We may use automated systems for certain decisions, including fraud screening and identity verification. If an automated decision significantly affects you, you have the right to request human review, to express your point of view, and to challenge the decision.
To exercise any of these rights, please contact us at [email protected]. We may ask you to verify your identity before processing your request. Where requests are manifestly unfounded or excessive, we reserve the right to charge a reasonable fee or refuse to comply.
10. Marketing Communications
If you have opted in to receive marketing communications from Split Aces Casino, we may send you information about promotions, bonus offers, new game releases, tournaments, and other updates relevant to your account.
You can withdraw your marketing consent at any time by:
- clicking the unsubscribe link included in every marketing email
- contacting our support team at [email protected]
- updating your communication preferences within your account settings
Please allow up to five business days for your preference to take effect across all our systems. Withdrawing marketing consent will not affect the delivery of important service-related messages such as transaction confirmations, security alerts, or responsible gambling communications.
11. Security
We take the security of your personal data seriously. Split Aces Casino uses 256-bit SSL encryption across the entire platform to protect data in transit. Access to player data is restricted to authorised personnel only and is subject to strict internal controls. We carry out regular security assessments and apply industry-standard measures to guard against unauthorised access, disclosure, alteration, or destruction of data.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, and within 72 hours where required by law.
Despite these measures, no system is entirely immune to risk. You can help protect your account by using a strong, unique password, enabling two-factor authentication where available, and logging out of shared or public devices after each session.
12. Responsible Gambling and Sensitive Data
Data processed in connection with responsible gambling tools, including details of self-exclusion instructions, deposit limits, session timers, and cooling-off periods, is handled with particular care. We use this information solely for the purpose of enforcing your instructions and monitoring your account for signs of harm. This data is not used for marketing purposes and is not disclosed to third parties except where required by our licensing obligations.
If at any time you feel that your gambling is becoming problematic, we encourage you to make use of the responsible gambling tools available within your account, or to seek help from independent organisations that provide free and confidential support to those affected by gambling-related harm.
13. Third-Party Links
The Split Aces Casino website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. When you follow a link to an external website, we encourage you to read its privacy policy before providing any personal data.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by posting the updated policy on this page and, where appropriate, by sending you a notification by email. We encourage you to review this page periodically to stay informed about how we handle your personal data.
15. How to Make a Complaint
If you are unhappy with the way we have handled your personal data, we ask that you contact us in the first instance at [email protected] so that we have the opportunity to address your concern.
If you are not satisfied with our response, you have the right to lodge a complaint with the UK’s supervisory authority for data protection:
Information Commissioner’s Office (ICO) Website: https://ico.org.uk Telephone: 0303 123 1113 Post: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
16. Contact Us
For any questions, requests, or concerns relating to this Privacy Policy or the way we handle your personal data, please get in touch:
Email: [email protected] Website: https://split-aces-casino-uk.com