License Information

Operator Details

Split Aces Casino is operated by Alpha Interactive Solutions N.V., a company incorporated and registered under the laws of Curaçao, with company registration number 143733. The registered address of the operator is: Dr. M.J. Hugenholtzweg Z/N, UTS Gebouw, Willemstad, Curaçao.

For all enquiries, including regulatory and compliance matters, customers may contact the operator at: [email protected]

Licence and Regulatory Framework

Alpha Interactive Solutions N.V. holds a valid online gaming licence issued by Curaçao eGaming, operating under the Master Licence granted by the Government of Curaçao. The licence number is No. 1668/JAZ. This licence authorises the operator to provide online casino and gaming services, including but not limited to casino games, slots, and related interactive entertainment products, in accordance with the terms and conditions stipulated by the licensing authority.

The operator is subject to ongoing regulatory oversight by Curaçao eGaming and is required to comply fully with all applicable provisions of the Curaçao National Ordinance on Offshore Games of Hazard (Landsverordening buitengaatse hazardspelen, P.B. 1993, no. 63) and any subsequent amendments or directives issued by the licensing authority.

Territory of Service

The services provided by Split Aces Casino are available to eligible customers in permitted jurisdictions as determined by applicable law and the operator’s internal compliance policies. The operator does not accept registrations or wagers from customers located in jurisdictions where online gambling is prohibited by local law. It is the sole responsibility of the customer to ensure that accessing and using the services is lawful in their country or territory of residence prior to registration.

Customers accessing the platform from the United Kingdom should be aware that Split Aces Casino operates under its Curaçao licence and is not regulated by the UK Gambling Commission (UKGC). Persons located in the United Kingdom are advised to verify the applicable regulatory status before engaging with the platform.

Age Restriction Policy

Access to and participation in any gaming services offered by Split Aces Casino is strictly restricted to individuals who are 18 years of age or older. The operator operates a zero-tolerance policy with respect to underage gambling.

Upon registration, and at any point thereafter at the operator’s reasonable discretion, customers may be required to provide valid documentation confirming their date of birth and identity. Any account found to belong to or have been accessed by a person under the age of 18 will be immediately suspended, all funds will be withheld pending investigation, and the matter may be referred to the relevant authorities where required by law.

The operator strongly encourages parents and guardians to make use of third-party parental control tools and internet filtering software to prevent minors from accessing gambling platforms.

Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy

Alpha Interactive Solutions N.V. is fully committed to the prevention of money laundering, terrorist financing, and all other forms of financial crime. In accordance with applicable international AML standards and the requirements of the Curaçao licensing framework, the operator has implemented a comprehensive AML/KYC programme.

All customers are subject to identity verification procedures prior to the processing of withdrawals or, where deemed necessary by the operator’s compliance team, at any earlier stage of the customer relationship. Verification may require the submission of the following documents:

• A valid government-issued photo identification document (e.g., passport, national identity card, or driver’s licence);
• Proof of residential address dated within the last three months (e.g., utility bill or bank statement);
• Proof of the payment method used (e.g., copy of bank card or bank statement);
• Source of funds documentation, where the operator deems this necessary based on the customer’s activity profile.

The operator reserves the right to delay or withhold the processing of withdrawals pending satisfactory completion of all required verification checks. Customers who fail to provide the requested documentation within a reasonable timeframe may have their accounts restricted or closed.

All customer data and documentation submitted for AML/KYC purposes is processed and retained strictly in accordance with the operator’s Data Protection Policy and applicable privacy legislation.

Data Protection

Alpha Interactive Solutions N.V. takes the privacy and security of its customers’ personal data seriously. All personal data collected in connection with the provision of gaming services is processed in a lawful, fair, and transparent manner, in accordance with applicable data protection legislation.

The operator employs industry-standard technical and organisational security measures, including SSL (Secure Socket Layer) encryption technology, to safeguard customer data against unauthorised access, disclosure, alteration, or destruction. Access to personal data is restricted to authorised personnel who require such access for legitimate operational or compliance purposes.

Customer personal data is retained only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Customers have the right to request access to, rectification of, or erasure of their personal data, subject to any overriding legal obligations on the part of the operator.

For full details of how personal data is collected, used, stored, and shared, please refer to the operator’s Privacy Policy, which is available on the website.

Responsible Gambling

Alpha Interactive Solutions N.V. is committed to promoting safe and responsible gambling practices. The operator recognises that gambling can pose risks to certain individuals and is dedicated to providing a range of tools and resources to help customers maintain control over their gambling activity.

Customers may make use of the following responsible gambling tools, available via their account settings:

• Deposit limits – customers may set daily, weekly, or monthly limits on the amount they deposit into their account;
• Loss limits – customers may set limits on the amount they are prepared to lose within a given timeframe;
• Session time limits – customers may restrict the amount of time spent on the platform within a single session;
• Reality checks – customers may set periodic reminders of the time elapsed during a gaming session;
• Self-exclusion – customers who wish to take a break from gambling may request a temporary or permanent self-exclusion from the platform.

Requests for self-exclusion or account closure on responsible gambling grounds will be processed promptly and without obstruction. The operator encourages any customer who believes they may be experiencing problems related to gambling to seek assistance from independent support organisations, including but not limited to:

• GamCare – www.gamcare.org.uk
• BeGambleAware – www.begambleaware.org
• Gamblers Anonymous – www.gamblersanonymous.org.uk

Dispute Resolution

In the event that a customer has a complaint or dispute arising from their use of the services provided by Split Aces Casino, the operator operates a formal internal complaints handling procedure. Customers are encouraged to contact the support team in the first instance at [email protected], setting out the nature of their complaint in writing.

The operator will acknowledge receipt of the complaint and endeavour to investigate and respond within a reasonable timeframe. The operator is committed to resolving all legitimate disputes in a fair, transparent, and timely manner.

Where a customer remains dissatisfied following the conclusion of the internal complaints process, the matter may be referred to an independent dispute resolution body in accordance with the terms of the operator’s Curaçao licence. Details of the applicable alternative dispute resolution (ADR) mechanism are available upon request from the customer support team.

General

The information contained on this page is provided for informational purposes and reflects the operator’s compliance standing as at the date of publication. The operator reserves the right to update this information from time to time in order to reflect changes in its regulatory status, licensing arrangements, or applicable legal requirements. Customers are encouraged to review this page periodically.

Nothing on this page constitutes legal advice. Customers with specific legal queries are advised to seek independent legal counsel.