Relevance verified: 19/04/2026
At Split Aces Casino, gambling is meant to be an enjoyable form of entertainment. We are committed to providing a safe environment where players can make informed choices, set boundaries, and access support whenever they need it. This page explains the tools and resources available to you, the warning signs of harmful gambling behaviour, and how to get help if things stop being fun.
Our Commitment
Split Aces Casino is operated by Alpha Interactive Solutions N.V. under Curaçao eGaming Master Licence No. 1668/JAZ. We take our responsibility towards player welfare seriously and provide a range of practical tools designed to help you stay in control of your gambling activity at all times. You do not need to be in crisis to use these tools. Many players use them as a matter of routine to manage their time and budget.
Access to all responsible gambling features is available directly from your account settings. If you cannot find what you need, contact our support team at [email protected] or via the 24/7 live chat, and an agent will assist you promptly.
Responsible Gambling Tools
Deposit Limits
You can set a daily, weekly, or monthly cap on the amount you deposit into your account. Once a limit is in place, it takes effect immediately and cannot be increased until a cooling-off period has passed. Reductions are applied straight away.
To set a deposit limit, go to your account area, select the Responsible Gambling section, and choose Deposit Limits. Enter the amount that suits your budget and confirm.
Session Time Limits
A session time limit allows you to set a maximum amount of time you spend logged in to your account within a given period. Once the limit is reached, you will be logged out automatically. A reminder notification can also be activated to alert you at intervals during your session.
Loss Limits
Loss limits let you cap the total amount you are prepared to lose within a set timeframe. If your net losses reach your chosen threshold, you will be prevented from placing further bets until the period resets or you request a change through support.
Reality Checks
Reality check alerts send you a notification at regular intervals while you are playing, reminding you how long you have been active and how much you have wagered. This feature is particularly useful for players who find that time passes quickly during a session.
Cool-Off Period
A cool-off (or take-a-break) period lets you temporarily suspend your account for a short duration, typically between 24 hours and six weeks. During this time you cannot log in, deposit, or place bets. Once a cool-off is applied it cannot be reversed early. When it expires, your account returns to normal automatically.
Self-Exclusion
If you feel your gambling has become a problem, you can request a self-exclusion. This suspends your account for a minimum of six months. During self-exclusion you will not receive any promotional communications from Split Aces Casino. To request self-exclusion, contact us at [email protected] or via live chat and our team will process your request without delay.
If you wish to self-exclude from multiple gambling sites at once, we strongly encourage you to register with GamStop, the national self-exclusion scheme for online gambling. Registration is free and takes only a few minutes.
GamStop: https://www.gamstop.co.uk
Warning Signs of Problem Gambling
Gambling problems do not always appear suddenly. They tend to develop gradually, and it is often difficult to notice the signs in yourself. The following behaviours may indicate that gambling has moved beyond entertainment:
Spending more money on gambling than you can comfortably afford. Borrowing money or selling possessions to fund gambling. Feeling irritable, anxious, or low when you are not gambling. Chasing losses by placing larger bets in an attempt to recover money. Lying to family members, friends, or colleagues about the amount you gamble. Neglecting work, household responsibilities, or relationships because of gambling. Gambling as a way to escape stress, anxiety, or other difficult emotions. Feeling that you are unable to stop, reduce, or control your gambling despite wanting to.
If any of these sound familiar, the most important thing to know is that help is available and recovery is possible. You do not need to wait until things feel completely out of control before reaching out.
Protecting Younger People
Split Aces Casino operates strict age verification checks. All players must be 18 years of age or older to register and play. We verify the identity and age of all users during the registration process and before any withdrawal is processed. If we suspect at any point that an account is held by someone under the age of 18, it will be suspended immediately pending investigation.
If you share a device with younger people in your household, we recommend installing dedicated parental control software to prevent access to gambling websites. The following services can help:
Gamban blocks gambling websites across all devices and browsers. It is available at https://gamban.com
Net Nanny and Qustodio offer broader parental filtering options and can be used to restrict access by younger users.
We encourage all parents and carers to speak openly with children about the risks of gambling.
Support Organisations
You do not have to manage gambling-related difficulties alone. The following organisations offer free, confidential support to anyone affected by problem gambling, including family members and friends.
GamCare GamCare is the leading provider of support, information, and advice for anyone affected by gambling in Great Britain. Their National Gambling Helpline is available 24 hours a day, seven days a week. Phone: 0808 8020 133 Website: https://www.gamcare.org.uk
BeGambleAware BeGambleAware provides information and support for players who are concerned about their gambling habits and for those close to them. Their self-assessment tools can help you understand whether your gambling behaviour needs attention. Website: https://www.begambleaware.org
Gamblers Anonymous UK Gamblers Anonymous is a fellowship of people who have experienced gambling problems and support one another through a shared recovery programme. Meetings take place across the UK and are free to attend. Website: https://www.gamblersanonymous.org.uk
Gordon Moody Gordon Moody provides residential treatment, online therapy, and recovery support for people with severe gambling problems. They also run programmes for people affected by a loved one’s gambling. Website: https://www.gordonmoody.org.uk
NHS Northern Gambling Service For players in the North of England, the NHS offers a specialist gambling clinic providing free clinical treatment including cognitive behavioural therapy. Website: https://www.northerngamblingservice.nhs.uk
Gambling and Mental Health
Problem gambling is closely linked to broader mental health challenges including depression, anxiety, and stress. If gambling is affecting your mental wellbeing, speaking to your GP is a good first step. You can also contact Mind, the mental health charity, at https://www.mind.org.uk or call the Samaritans on 116 123 at any time.
Contact Us
If you have questions about any of the responsible gambling features on your account, or if you need help applying a limit, break, or exclusion, please contact our team:
Email: [email protected] Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the website
We treat all responsible gambling enquiries with priority and complete discretion.
Gambling is for adults aged 18 and over. If gambling stops being fun, please use the tools and support available to you.